Updated on 7th September 2026
Delivery Details & Costs
We work hard to keep our delivery fees as low as possible while providing a reliable and convenient service. Delivery options and pricing vary depending on your location, order value and the type of products in your order.
Melbourne Delivery
Our standard delivery fee to selected Melbourne suburbs is $9.99 for orders below the $120 free-delivery threshold.
Local Delivery Rates
Customers in postcode 3777 receive a discounted delivery rate of $5.99. Please note that same-day delivery may not always be available.
Selected local areas also receive discounted $3.99 or $4.99 delivery on dedicated delivery days.
For example, Croydon delivery is $3.99 for orders over $60 and free for orders over $120.
Delivery days, fees and minimum order requirements vary by postcode. For the most accurate information for your address, please use our Check Your Postcode tool on home page.
Delivery Windows & Order Cut-Off
Our standard Melbourne delivery window is:
- 11:00 am – 6:00 pm
Order cut off 5pm for next available delivery. Available delivery days and time slots may vary depending on your postcode.
Why Do We Charge for Delivery?
We subsidise part of the actual cost of preparing and delivering each order. Your delivery fee helps contribute towards:
- Website & customer service – maintaining our online range, pricing and order support.
- Picking & packing – our team personally picks each order, taking particular care when selecting fresh fruit and vegetables.
- Packaging – including protective packaging, mailers and ice packs where required for refrigerated products.
- Delivery & logistics – including fuel, vehicle maintenance and other costs associated with getting your order safely to you.
Australia-Wide & Long-Distance Shipping
For customers outside our local delivery area, we offer shipping options for eligible non-perishable grocery products through Australia Post and selected courier services.
Interstate Shipping Conditions
We ship eligible non-perishable grocery products Australia-wide, subject to the following conditions:
- Fresh produce, refrigerated and frozen products cannot be shipped interstate and must be removed from interstate orders.
- Australia Post orders must not exceed 16kg, excluding packaging materials.
- Orders may contain a maximum of 6 glass-bottled items.
- If we believe an order cannot be shipped safely or economically, Miss Spelt’s Organics reserves the right to cancel the order and provide a full refund.
- Delivery timeframes vary depending on the carrier and destination and cannot be guaranteed.
Does your order fall outside these conditions? Please email us at info@missspelts.com.au before placing your order. We may still be able to assist with an alternative delivery arrangement.
Australia Post
Australia Post shipping is calculated according to the weight of your order, delivery address and selected service.
Eligible orders can be shipped Australia-wide up to a maximum product weight of 16kg, excluding the weight of the shipping box and protective packaging.
Where available, you can choose between regular and express services at checkout. Once your order has been dispatched, tracking information will be provided by email, mobile notification or through your Australia Post app.
Long-Distance Courier
For selected Melbourne and surrounding areas outside our regular delivery routes, we may offer a long-distance courier service for a flat fee of $30.
Eligible courier orders may weigh up to 15kg, subject to destination and product suitability.
Availability will depend on your delivery address and will be displayed at checkout where applicable.
Perishable, Chilled & Frozen Products
Fresh produce, refrigerated and frozen products cannot be sent through Australia Post or our long-distance courier service.
Where these products are not available for your selected shipping method, you will be notified at checkout and asked to remove the restricted products before proceeding.
Once an eligible order has been dispatched, tracking information will be provided where available.
Shipping & Transit Disclaimer
Once an order has been handed to Australia Post or an external courier, delivery timeframes and the handling of goods while in transit are outside our direct control.
If your order arrives damaged and you believe the damage occurred during transit, please contact us at info@missspelts.com.au as soon as possible after receiving your order, including clear photographs of the damaged products and packaging.
We may need this information to lodge a claim with the relevant carrier before a refund or other resolution can be considered.
Click & Collect – Healesville
We offer Click & Collect seven days a week from:
Miss Spelt’s Organics
250 Maroondah Highway
Healesville VIC 3777
Most Click & Collect orders are ready within approximately 3 hours of ordering, or within 3 hours of the store opening where an order is placed outside trading hours.
We will let you know when your order is ready for collection.
Produce Boxes
Our produce packing team currently prepares produce boxes on Tuesdays and Fridays. As a result, produce boxes selected for Click & Collect can only be prepared for collection on these days.
We appreciate your understanding and hope to expand this service in the future.
Fresh Product Arrival Dates
Some of our fresh organic fruit and vegetables, milk, bread and other products arrive according to scheduled deliveries from our growers, bakeries and suppliers.
Where applicable, estimated arrival or availability information is provided in the individual product description. We recommend checking this information when ordering if you would like to receive products at their freshest.
For customers who order regularly, our subscription options can also make it easier to maintain a weekly routine and help us allocate incoming fresh products to upcoming orders.
For further information, please read our full Shipping Policy.